10+

yrs bridging behavioral science + product

30+

cross-functional projects shipped
About Me

Hi, I’m Evelyn Kim — Head of Research & Strategic Insights Leader

I build and scale research organisations that turn ambiguity into strategic clarity and measurable growth. With 12+ years of leadership across B2B, B2B2C, SaaS, marketplaces, hardware, and AI-enabled products in North America, APAC and Europe — I specialise in shipping, post-purchase, logistics ecosystems, and enterprise-scale customer journeys.

My work brings together behavioural science, quantitative rigor and product analytics to deliver actionable insights that power decisions and fuel growth. I partner directly with C-suite and VP-level leaders (CPO, VP Product, PMM, Design, Analytics) to translate research into roadmap, monetisation and GTM strategy.

I’m known for:
  • Building research functions from zero-to-one (teams, tools, workflows, insights infrastructure)
  • Executive-level storytelling and alignment across Product, Marketing, Design, Analytics and Operations
  • Leading mixed-methodology research at scale: discovery, segmentation, conjoint/MaxDiff, journey & service mapping, usability & evaluation
  • Deploying AI-enabled research operations and self-serve systems that increase velocity and insight consumption
  • Managing global research across APAC, North America and Europe—multilingual, cross-cultural, cross-functional
My goal is simple: Build clarity. Accelerate decisions. Turn research into growth.
RESULTS

Impact Highlights

Business Impact
$2M GMV • +7% retention • +15% activation
Insights that drive measurable product + growth outcomes.
Research Systems at Scale
–55% cycle time • 4× insight adoption
Playbooks, AI workflows, and insights libraries that scale research across the org.
Cross-Functional Leadership
CPO • PM • PMM • Design • Data • Ops
Executive alignment from discovery → roadmap → GTM across NA, APAC, EU.
How I Work

Work Process

From ambiguity to impact — connecting human behavior to business growth
01
Frame the Problem

I start by clarifying what we’re solving and why it matters.This means aligning with stakeholders, defining success metrics, and translating vague questions into actionable hypotheses.
Frameworks used: Jobs-to-be-Done, Behavioral Diagnosis, or Causal Mapping.

Design the Approach

I build the right research model — balancing rigor with speed.This could mean experimental design, mixed methods, or scrappy field validation. Every study ladders to a decision or business KPI.
Methods: A/B testing, quant+qual triangulation, rapid prototyping, ML model evaluation.

02
03
Activate Insights

Research isn’t done until it drives action.I synthesize data into narratives that influence product, marketing, and GTM — ensuring insights are translated into design and roadmap priorities.
Artifacts: Behavioral frameworks, strategy briefs, experiment playbooks, leadership readouts.

Scale What Works

I close the loop by embedding learnings into systems — from experimentation frameworks to reusable templates and vendor ops models.
Outcome: Teams make faster, better decisions without redoing the same research twice.

04
FAq

Frequently Asked Questions

What roles are you open to?
Do you lead teams, operate as a senior IC, or both?
What domains do you specialize in?
What’s your research philosophy?
How do you partner with PM, PMM, Analytics, ML, and Design?
What’s your leadership style?